Terms of Service

Last updated: January 15, 2024

Welcome to Doctor Digital. By accessing or using our platform, you agree to these Terms of Service. If you do not agree, please do not use the service.

1. Introduction

These terms govern your access to our platform, dashboards, reports, and related services.

You acknowledge that Doctor Digital provides analytics and monitoring tools and does not provide medical care. Any decisions made based on platform outputs remain your responsibility.

2. User Accounts

• You must be at least 18 years old to create an account.
• You are responsible for keeping your login credentials secure.
• You agree to provide accurate and complete information.
• We may suspend accounts that provide false information or violate these terms.

You are responsible for all activity under your account. If you suspect unauthorized access, notify us promptly so we can secure the account.

3. Acceptable Use

You agree not to misuse the platform, including attempts to reverse engineer, scrape, disrupt, or otherwise compromise the system.

Additional prohibited actions include:

• Circumventing authentication or access controls.
• Uploading malicious code or attempting to exploit vulnerabilities.
• Using the service to violate the rights of others or applicable law.

4. Meta Integration

Some features integrate with Meta/Facebook services. Those integrations are subject to both these terms and Meta’s policies.

• We only use official Meta APIs.
• We do not share private health information with advertising systems unless explicitly authorized and compliant.

If Meta changes its platform policies or APIs, some features may be modified or discontinued.

5. AI Features

AI features are supportive tools only. They do not replace professional judgment and should be verified by a qualified practitioner before use.

You agree to review AI-generated insights before acting on them, and to comply with any applicable professional or regulatory guidelines.

6. Data Usage

By using the platform, you allow us to process de-identified and aggregated data to improve platform performance, diagnostics, and reliability.

We do not sell your personal data. Data processing is limited to what is necessary for service delivery, analytics, and security.

7. Service Availability

We aim for high availability, but the service is provided on an “as-is” and “as-available” basis. Scheduled maintenance may occur.

We may temporarily suspend access to protect the platform or to comply with legal obligations.

8. Intellectual Property

All platform code, branding, and proprietary models are owned by Doctor Digital and may not be copied or redistributed without permission.

You may not use our trademarks, logos, or brand assets without written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Doctor Digital is not liable for indirect, incidental, special, or consequential damages arising from use of the service.

Our total liability for any claim related to the service is limited to the amount paid for the service in the preceding 12 months, if any.

10. Contact

If you have questions about these terms, contact our support or privacy team through the platform help channels.

We may update these terms from time to time. Changes become effective upon posting within the platform.

Privacy Policy

Last updated: January 15, 2024

This Privacy Policy explains how Doctor Digital collects, uses, and protects your information.

1. Information We Collect

We may collect information you provide directly, such as account details, profile information, and any data you submit through the platform.

Examples include name, email address, organization details, and communications you send to support.

2. Platform Usage Data

We automatically collect certain technical data to improve reliability and user experience, including device type, browser information, IP address, and navigation behavior.

This data helps us troubleshoot issues, prevent abuse, and improve performance.

3. Meta/Facebook Data

If you connect a Meta/Facebook account, we only access the information permitted by the relevant API permissions and user consent.

We do not post to your accounts or perform actions beyond the scopes you authorize.

4. AI Processing

AI-assisted features may analyze your data to provide recommendations and insights. We do not use your private data outside the purposes described in this policy.

AI outputs are generated for your account context and are not used to train third-party models without explicit consent.

5. Cookies and Tracking

We use cookies and similar technologies for authentication, preferences, and analytics. You may manage cookies in your browser settings.

Disabling cookies may reduce functionality, including sign-in persistence and preference storage.

6. Data Security

We use reasonable technical and organizational safeguards, including encryption in transit and at rest where applicable, access controls, and routine security monitoring.

We limit access to sensitive data to authorized personnel on a need-to-know basis.

7. User Rights

Depending on your region, you may request access, correction, deletion, or restriction of your personal data.

To submit a request, contact support through the platform and include sufficient information to verify your identity.

8. Third-Party Services

We may rely on trusted third-party providers for hosting, notifications, analytics, and payments. We review partners for security and compliance.

Each provider is contractually required to protect your data and use it only for the contracted service.

9. Data Retention

We retain information only as long as necessary for the purposes described in this policy, unless a longer period is required by law.

If you close your account, we will delete or anonymize data according to our retention schedule.

10. Contact Information

For privacy questions or requests, please contact us through the platform’s support or privacy channels.

We may update this policy periodically. Changes will be posted in the platform and become effective upon publication.